Customer Service Center If you need to make a claim on your Furniture Replacement Plan or Mattress Plan that you purchased in addition to your furniture, please contact Protection 1st or Guardmaster directly. Protection 1st Furniture Replacement Plan Report any covered concerns by calling 1-800-995-2229 or sending an email with claim details to service@furniturefirst.com within fourteen (14) days of first noticing the problem. Please have your receipt and plan number available. Guardmaster Mattress Pads Report any covered concern by calling 1-800-545-7125 within five (5) days. Please have your receipt and plan number available. Should you require warranty service on your furniture, please use our form below to enter your service request online. Please allow 1 - 3 days for a reply email or call from our Customer Service Department. Our Customer Service Department is open Monday through Friday 8:00 am to 6:00 pm. Submit A Service Claim Service Request If you have a concern with your merchandise that requires service, please enter your information below. To assist us in locating your original order in our system and correct furniture item, please include a detailed description of the item. Full name on original order: Your email address: Home Address: Phone Number: Best time to call: Sales Order number (if known): Concern: