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Customer Care Center

Warrantied Services & Repairs

Service Department: 518-213-5198

Please contact our Customer Care Center for any available assistance on warrantied manufacturing services, protection plan information, Old Brick repair services, and store policies. Please have your purchase invoice ready.


If you need to make a claim on your Furniture Replacement Plan or Mattress Plan that you purchased in addition to your furniture, please contact Protection 1st or Bed Gear directly.

Protection 1st Furniture Replacement Plan

Report any covered concerns by calling 1-800-995-2229 or sending an email with claim details to service@furniturefirst.com within thirty (30) days of first noticing the problem. Please have your receipt and plan number available.

Bed Gear Mattress Pads

Report any covered concern by calling 1-800-545-7125 or visit www.mattressprotection.com within five (5) days. Please have your receipt and plan number available. You can also use this number to request your additional Mattress Protector if yours has become stained or otherwise damaged. You can register your protector at GM Warranties Services Website.

Submit A Service Claim

Have a concern with your merchandise?

Submit Service Claim

To assist us in locating your original order in our system and correct furniture item, please include a detailed description of the item.

Should you require warranty service on your furniture, please use our form below to enter your service request online. Please allow 1 - 3 days for a reply email or call from our Customer Service Department. Our Customer Service Department is open Monday through Friday 8:30 am to 5:30 pm.

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