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Customer Care Center

Order Status + Back Order Information:

Our success as a local, family-owned and operated business was built on having a large variety of in-stock furniture and mattresses at the best prices from Saratoga to Singapore. However, the Coronavirus pandemic has impacted our ability to deliver quicker that we (and you!) would like us too.

Furniture factories both domestic and foreign were closed for 6-8 weeks or more; therefore, our normal amount of stock inventory was impossible to maintain. In addition, since reopening, furniture factories have been faced with both staff and raw material shortages. Our sales and purchasing teams are working diligently every day to track your special order purchases and backordered items. Sometimes originally quoted dates slip due to things out of our control. This is not an excuse, but rather the reality of the unprecedented times that we as an industry are working within for the first time.

It is our goal to fill your order as quickly as we can. We thank you for choosing Old Brick. Choosing Old Brick means you are supporting a local business that employs your neighbors and gives back to your community. We thank you for your patience as we work through these tough times.

Thank you,

- The Owners + Management of Old Brick Furniture + Mattress Co.


Warrantied Services & Repairs
Service Department: 518-213-5198
Please contact our Customer Care Center for any available assistance on warrantied manufacturing services, protection plan information, Old Brick Furniture and Mattress Company repair services, and store policies. Please have your purchase invoice ready.

If you need to make a claim on your Furniture Replacement Plan or Mattress Plan that you purchased in addition to your furniture, please contact Protection 1st or Bed Gear directly.

Protection 1st Furniture Replacement Plan
Report any covered concerns by calling 1-800-995-2229 or sending an email with claim details to within thirty (30) days of first noticing the problem. Please have your receipt and plan number available.

Bed Gear Mattress Pads
Report any covered concern by calling 1-800-545-7125 or visit within five (5) days. Please have your receipt and plan number available. You can also use this number to request your additional Mattress Protector if yours has become stained or otherwise damaged. You can register your protector at GM Warranties Services Website.


Submit A Service Claim
Have a concern with your merchandise? 
To assist us in locating your original order in our system and correct furniture item, please include a detailed description of the item.

Should you require warranty service on your furniture, please use our form below to enter your service request online. Please allow 1 day for a reply email or call from our Customer Care Department. Our Customer Care Department is open Monday, Tuesday, Thursday & Friday: 7:30 am to 6:30 pm | Wednesday: 7:30 am to 6:00 pm | Saturday: 7:00 am to 4:00 pm | Sunday: Closed