Soft Line offers a limited warranty under the conditions of normal household use. It does not apply in commercial or multi family dwellings, or to a defect resulting from negligence, misuse, or accidents. Soft Line retains the right for inspection and the option of replacing or repairing the defective item.
Fabric/Leather - One year - Fabrics and leathers are warranted for one year against defects in material or workmanship from date of purchase by the original consumer for seam failure, fabric separation and nap loss. Excluded from the warranty are cover pilling, fading, stretching and dye lots. Slight fading and wear under normal use is considered normal and acceptable. Natural markings such as scars, brands, grain variations, wrinkles, etc., will be considered normal characteristics and not construed as defects. No two cow hides are the same so color variations could occur.
Where there is evidence of excessive soiling, improper cleaning, abuse or where the fabric or leather has had some form of chemical applied, the warranty will not apply.
Frame – One Year - Frames are engineered and constructed of kiln dried hardwood lumber and furniture grade plywood. They are assembled with staples, industrial strength adhesive and corner blocks
Standard Cushions and Blown Backs – One Year - Standard seat cushions are a 1.8- 2.0 density high resiliency polyurethane core, wrapped in varying layers of polyester fiber for superior seating comfort. Standard cushions are warranted for one year against loss of resiliency. The loss of resiliency should not be confused with a slight softening and flattening of the polyester fiber and foam. This softening and flattening will occur in all foam as a result of use and age and is considered normal and acceptable wear. All seat cushions should be turned on a weekly basis to maximize the wear of the fabric and cushion filling.
The back cushions are blown with virgin Dacron fiber encased in an accord tick. The tick is sewn with channels to prevent and control fiber migration. All fiber cushions should be fluffed and rotated where possible to maximize the wear of the fabric and filling material. The back cushions are warranted against the loss of resiliency. They are not warranted against slight softening or flattening that will occur in all blown backs as a result of use and age, which again is considered normal and acceptable wear. Replacement seat and back cushions will be shipped freight prepaid during their one year warranty. It is the responsibility of the retail dealer to return the defective cores for inspection and credit. Soft Line will not assume any cost for installation of replacement cores.